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Refund Policy referred as CSI.

In case your credit card/debit card/payment account has been accidentally over-charged, please notify CSI of the same at the earliest. CSI will refund the outstanding amount to your Payment Account within 15 working days. In the reverse scenario, if the transaction amount during payment of the fee happens to be less than the actual fee amount, CSI will debit the outstanding amount from your Payment Account and notify you of the same.

It is mandatory for the users to maintain unique Transaction ID numbers, which would be provided at the time of placing a request. This number would be required to address any problems, if any.

In the majority of cases, there is NO other situation under which CSI will provide a refund, except for the condition expressly mentioned above under Refund Policy. In exceptional circumstances, the CSI team will work with you to reach a mutually acceptable solution. CSI intends to be objective, fair and reasonable in resolving such situations in order to maintain a positive and harmonious relationship with consumers. The maximum refund amount claimable from CSI cannot exceed the amount paid by the user at CSI for availing the Lawyer's service(s).

No refund in any case whatsoever can be claimed from CSI for the amount paid to the Lawyer or expert directly by the user.